SP+ Municipal Services, an operating division of SP Plus Corporation, has partnered with Duncan Solutions and the Town of Carolina Beach to install 162 new Liberty® Single-Space meters to Carolina Beach, NC. The technologically advanced meters will increase motorist convenience by offering multiple payment options. Local motorists should quickly adapt to the change since the color-coded key panel and large LCD screen facilitate a transaction in three easy steps. In addition, the new meters offer solar-powered, real-time wireless communications that will lower maintenance needs and make parking management more efficient. The new meters will accept Visa, MasterCard, American Express, Discover, and coin payment.
To assist motorists, SP+ Municipal Services initiated a Meter Hotline program that serves as a customer service and repair hotline. The Meter Hotline routinely fields questions about rates, meter enforcement hours and general questions about the meters themselves (including assisting with paying newer technology meters for those unfamiliar). Given the high level of tourism in Carolina Beach, this program will result in a higher customer satisfaction and well educated consumers. The hotline also allows for expedited repairs, increased revenues and ensures, in many cases, that meters can be fixed in under twenty minutes.
SP+ Municipal Services began managing the Town of Carolina Beach parking in January. As part of the partnership, the Company is helping to finance 60 of the 162 meters at no cost to the city. SP+ and Duncan will have the new meters installed in time for the upcoming tourist season.
SP+ Regional Manager Bob Kamper said, “We are expecting both local residents and tourists to find the newly installed meters easy to use. The upgraded meter technology allows for a variety of payment options and will bring efficiency and convenience to the city and ultimately deliver superior customer service. With all this in mind, we believe we will see a drop in the number of parking violations and ticketing.”