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Remote Management Services
Today’s consumers are not only technologically savvy but are also more independent and self-reliant than ever before. Technology integration and ease of use help drive consumer behavior. SP+’s Remote Management Services is a tool that allows us to deliver parking management services more efficiently while maximizing client returns. On-site automation satisfies the consumer’s expectation of independence and ease of use. In-lane remote support enhances the experience by providing 24/7 customer service and assistance for any exceptions in the automated process.
We offer clients a tiered solution which can be customized to fit the unique needs of each site. Our Basic Monitoring solution can provide intercom communication with the ability to vend a gate.
Integrated Monitoring adds Parking and Revenue Control System access (PARCS) which allows agents from our Command Centre to remotely handle automation exceptions such as pushing a lost/unreadable fee, checking monthly history, activating/deactivating credentials, and setting event rates. Optional camera systems can also be installed at each exit lane and pay-on-foot station for an enhanced customer service experience.
Administrative Services provide additional back-end support such as daily revenue reporting, parker administration (lease abstracts), accounts receivable management, and validations management.
While the day-to-day in-lane operations are monitored remotely, clients continue to receive local support from a professional and experienced team of managers. Clients can rely on the local team for details of their parking operations, including P&L information and equipment installation and maintenance.
Our services can provide:
- 24/7 customer service support
- Designated administrative services account managers
- Multi-tiered operational solutions