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Cambridge Memorial Hospital
Cambridge Memorial Hospital has over 400 stalls servicing more than 200,000 people per year. SP+ coordinated the selection, purchase, and installation of a pay-on-foot system, always making sure that parking customers were comfortable with the conversion from manual to automated operation. Enhanced signage was also installed to help customers navigate through the facility. The equipment installation was completed on time, within budget and without adversely affecting customer service.
Monthly parker accounting previously was handled manually, without backup or reporting to the client. SP+ audited and reconciled all monthly parking accounts, and began electronically providing the client with updated reports, including the aged trial balance. Our online Client View reporting software gave ownership a better perspective on facility operations.
SP+’s controls led to the corresponding substantial financial results: a 45% increase in revenue in the first year under SP+’s management. This kind of success with targeted operating plans helps Standard Parking’s clients get the most out of their parking facilities.