Mystery Shop Program

Our Mystery Shop Program was designed to evaluate the customer service behaviors of field staff, and if necessary, to accurately identify fraud through the use of video surveillance. Our program evaluates the customer service, operations, risk management, and revenue controls of a location, and the shop results will help measure operational compliance and provide reporting to ensure deficiencies are remediated.

Our services can provide:

  • Video surveillance
  • Evaluation on customer service, risk management, revenue controls
  • Reporting and feedback