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Georgia Institute of Technology
In 2013, the Georgia Institute of Technology sought a partner to provide special events parking expertise, cash handling and staffing for events throughout the year. SP+ University Services was selected through a competitive process, and now manages the ongoing coordination of operational plans and tasks including schedules, staffing, supplies, and budget.
The parking operations include up to 65 parking attendants, customer service, staff, and supervisory personnel to support all campus events such as football, basketball, and baseball games, swim meets, concerts, and performing arts events.
SP+ also incorporated the use of online and mobile payment into the parking operations. By using the new payment system, the client was not only able to eliminate the use of cash on the field but was also able to facilitate a more customer-friendly experience as patrons prepay for their permits and receive tailored routing to the parking facility for which they have access.
With the team providing a winning performance, the contracted hours with the client have grown each year and more responsibilities are entrusted with SP+. The use of online and mobile payments also continues to grow with some events selling 100% of available parking permits through the system.